Privacy policy

At Sarah Groves Dog Training and pet services, we are committed to ensuring your privacy is kept to optimum standards. In order to comply with the General Data Protection Regulations which takes effect as from May 25th 2018, we are required to let you know more about how your data is used, processed and your rights.

During your correspondence with Sarah Groves Dog Training and pet services, you may be required to complete a form with your personal details for the following purposes -

  • If you have booked one to one training

  • If you have booked training classes

During our correspondence, the following data will be collected:

Your name

Your address

Your email address

Your telephone number

Payment details such as paypal email address

Details about your dog

 

We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. Cookies are implemented on our website to keep track of page visitors’ movements and actions on our site.

 

We collect such Non-personal and Personal Information for the following purposes:

  1. To provide and operate the Services;

  2. To provide our Users with ongoing customer assistance and technical support;

  3. To be able to contact our visitors and users with general or personalized service-related notices and promotional messages

 

Your data will only be used for the reasons stated above, and will never be shared or sold onto third parties. Your data will be stored for as long as our correspondace regarding your dog continues, which can vary depending on the situation. Data will not be stored for longer than 3 years.

 

Our website is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

 

We may contact you to notify you regarding our services, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone or text messages.

 

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

 

You are entitled to ask questions about your personal data. If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at Sarahgrovesdogtraining@yahoo.com